Shipping policy

Delivery Areas

Modern Hype Shop ships to customers in the United Kingdom and the United States. For UK customers, we deliver to all mainland addresses including England, Scotland, and Wales. Delivery to Northern Ireland, the Scottish Highlands, and remote island areas may require additional time — please contact us before ordering. For US customers, we deliver to all 50 states and Washington D.C.


Order Processing Times

All orders are processed within 1–2 business days of payment confirmation (Monday to Friday, excluding public holidays). You will receive an order confirmation email immediately after purchase and a dispatch notification with tracking once your order has shipped.


Delivery Timeframes

United Kingdom:

  • Standard delivery: 3–6 business days from dispatch

  • Total order to door: 4–8 business days (maximum 8 business days guaranteed)


United States:

  • Standard delivery: 5–10 business days from dispatch

  • Total order to door: 6–12 business days


We are committed to delivering all UK orders within 8 business days and all US orders within 12 business days of order placement. If your order is delayed beyond these windows, please contact us and we will investigate immediately.


Packaging

All LED masks, beauty devices, and fans are carefully packaged to ensure they arrive in perfect condition. Electronic and fragile items are wrapped in protective materials and boxed securely. If your item arrives damaged due to shipping, please photograph the packaging and product immediately and contact us.


Shipping Costs

Shipping costs are calculated at checkout based on item size, weight, and delivery destination. Free standard delivery is available on qualifying orders. The exact shipping cost is always displayed before payment is taken — there are no hidden charges.


Currency

UK orders are charged in GBP (£). US orders are charged in USD ($). The correct currency is automatically applied at checkout based on your delivery destination.


Customs & Import Duties (US Orders)

For orders shipped to the United States, customs duties, taxes, or import fees may apply depending on the value and nature of the goods. Any such charges are the responsibility of the customer and are not included in our product prices or shipping costs. We recommend checking with your local customs authority if you are unsure.


Tracking Your Order

A tracking number is emailed to you once your order has been dispatched. If you have not received tracking within 3 business days of your dispatch confirmation, please contact us.


Failed & Missed Deliveries

If a delivery attempt fails, our courier will leave a card with redelivery options or contact you to rearrange. A re-delivery fee may apply for missed pre-arranged delivery slots.


Delivery Delays

Whilst we are committed to our stated delivery windows, times may occasionally be affected by courier delays, customs clearance, or circumstances outside our control. We will proactively notify you of any significant delay.